If you're having any of the following issues after upgrading to the latest version of OverDrive for iOS (iPhone/iPad/iPod touch), please try the solutions below.
Unexpected app crashes
Here are a few scenarios where you may be unexpectedly taken back to your device's home screen or experience an app crash:
If you experience any of these issues, please try uninstalling the OverDrive app, rebooting your device, then reinstalling the app. You can find these steps for iOS devices here (start with step 4).
Inability to download or open eBooks
There are a few error messages you may see, such as:
If you see an "eBook Already Fulfilled" error
If you see a "Fulfillment Failed" error
Other known issues
OverDrive are also working on fixes for the following issues that some users are experiencing:
Who is affected?
iOS users who read eBooks and have installed v3.5.0 and v3.5.1 of the OverDrive app could potentially see these errors, but many aren’t. Audiobook users are not affected, and neither are Android and Windows app users.
What are the problems? And what are the solutions?
There are a few different problems that iOS app users may be encountering presently:
When attempting to open an eBook, an error is displayed saying that the eBook has been downloaded or fulfilled by another user or account
This error is displayed when you try to open an eBook that was already opened using another OverDrive account, library card, or Adobe ID. To work around the problems presented by v.3.5.0, users could simply uninstall and reinstall the app. Many did so, but elected to sign in to the app using their library card number instead of their OverDrive account. This created a mismatch with the authorization for any previously downloaded eBooks.
To resolve this issue, please follow these steps:
When attempting to download a book, a “Fulfillment failed” error is displayed
This error can typically be resolved by deauthorizing the app and then reauthorizing it with the same account. Please follow the steps listed here to resolve this error.
Library card information is not remembered even though the “Remember me” option is selected
Overdrive are addressing this issue in their next update, v3.5.2. For the time being, please re-enter your library card number (and PIN, if required).
A user’s reading history is lost upon updating the app
Because of the major code changes we made for v3.5.0, a reading history was lost when you updated the app. There’s no way to retrieve the lost history, but it will be maintained in the app in v3.5.0 and up.
An “Unknown error” is displayed when attempting to download a title
Overdrive are investigating this error presently and will address it in a future update. In the meantime, you can select the “Read” option from your Checkouts page to read the eBook in your Safari browser instead.
Other Overdrive help pages regarding the recent updates can be found:
OverDrive app v3.5 for iOS: issues and solutions:
What to do if a title is not properly loading or the OverDrive app is crashing?
Problems with the recent iOS app update
Which sign-in option in the OverDrive app is best for me?