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I have problems with the recent iOS app update for OverDrive app.

OverDrive app is crashing
Last Updated: Feb 23, 2016  |  614 Views

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If you're having any of the following issues after upgrading to the latest version of OverDrive for iOS (iPhone/iPad/iPod touch), please try the solutions below.

Unexpected app crashes

Here are a few scenarios where you may be unexpectedly taken back to your device's home screen or experience an app crash:

  • When you try opening the app
  • When you try downloading a title to the app bookshelf
  • When you try opening a title from the app bookshelf

If you experience any of these issues, please try uninstalling the OverDrive app, rebooting your device, then reinstalling the app. You can find these steps for iOS devices here (start with step 4).

Inability to download or open eBooks

There are a few error messages you may see, such as:

  • eBook Already Fulfilled: This eBook has been downloaded using a different account. Authorize this device with the same OverDrive account (or Adobe ID) originally used to download the title.
  • Fulfillment Failed: An error occurred when adding this eBook to the app bookshelf.

If you see an "eBook Already Fulfilled" error

  1. If the eBook is on your app bookshelf, tap Edit in the top-right corner.
    If the eBook is not on your app bookshelf, skip to step 3.
  2. Tap the Delete button below the problematic eBook.
  3. Go back to your library website and re-add the eBook to your app bookshelf.

If you see a "Fulfillment Failed" error

  1. Open the Home menu by tapping the icon in the top-left corner.
  2. Tap Settings, then Adobe ID.
  3. Tap Deauthorize, then confirm.
  4. Tap Authorize, then Yes.
  5. Go back to your library website and re-add the eBook to your app bookshelf.

Other known issues

OverDrive are also working on fixes for the following issues that some users are experiencing:

  • When you open an eBook in your browser, you're prompted to sign into your library again.
  • Library card information isn't remembered, even after you check the "Remember my library card" box.
  • A "Title added" message appears when you add a title to your app bookshelf, but the title doesn't show up on your app bookshelf.
  • An "Unknown error" occurs when you try to download titles. For now, you can select the "Read" option on your Checkouts page to read the eBook in your Safari browser instead.

Who is affected?

iOS users who read eBooks and have installed v3.5.0 and v3.5.1 of the OverDrive app could potentially see these errors, but many aren’t. Audiobook users are not affected, and neither are Android and Windows app users.

What are the problems? And what are the solutions?

There are a few different problems that iOS app users may be encountering presently:

When attempting to open an eBook, an error is displayed saying that the eBook has been downloaded or fulfilled by another user or account

This error is displayed when you try to open an eBook that was already opened using another OverDrive account, library card, or Adobe ID. To work around the problems presented by v.3.5.0, users could simply uninstall and reinstall the app. Many did so, but elected to sign in to the app using their library card number instead of their OverDrive account. This created a mismatch with the authorization for any previously downloaded eBooks.

To resolve this issue, please follow these steps:

  1. If the eBook is not on your app bookshelf, skip to step 3.
    If the eBook is on your app bookshelf, tap Edit in the upper-right corner.
  2. Tap the Delete button below the problematic title.
  3. Tap the icon in the top-left corner and select the library from which you originally downloaded the eBook.
  4. Sign into your library account and download the book again.

When attempting to download a book, a “Fulfillment failed” error is displayed

This error can typically be resolved by deauthorizing the app and then reauthorizing it with the same account. Please follow the steps listed here to resolve this error.

Library card information is not remembered even though the “Remember me” option is selected

Overdrive are addressing this issue in their next update, v3.5.2. For the time being, please re-enter your library card number (and PIN, if required).

A user’s reading history is lost upon updating the app

Because of the major code changes we made for v3.5.0, a reading history was lost when you updated the app. There’s no way to retrieve the lost history, but it will be maintained in the app in v3.5.0 and up.

An “Unknown error” is displayed when attempting to download a title

Overdrive are investigating this error presently and will address it in a future update. In the meantime, you can select the “Read” option from your Checkouts page to read the eBook in your Safari browser instead.

Other Overdrive help pages regarding the recent updates can be found:

OverDrive app v3.5 for iOS: issues and solutions: 
http://help.overdrive.com/customer/portal/articles/2323453

What to do if a title is not properly loading or the OverDrive app is crashing?
http://help.overdrive.com/customer/portal/articles/1481109

Problems with the recent iOS app update
http://help.overdrive.com/customer/en/portal/articles/2323563-problems-with-the-recent-ios-app-update

Which sign-in option in the OverDrive app is best for me?
http://help.overdrive.com/customer/portal/articles/2319476

Answered by Rebecca KingBookmark and Share

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