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Q

I am having trouble with downloading eaudiobooks and ebooks.

Last Updated: Apr 06, 2013  |  194 Views

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Answer

eAudiobooks are available for download from OneClickdigital or OverDrive. 

If you are experiencing download problems with titles from OneClickdigital, please feel free to dial OneClickdigital toll-free support line at 877-77-Audio (877-772-8946).  Live support is available between 7:30 a.m. until 6:00 p.m. EST, from Monday through Friday.  If all support representatives are assisting other patrons, please leave a voicemail message and a representative will return the call as soon as possible.

For OverDrive support, please submit your issues with Ask A Librarian and a librarian will respond to your question as soon as we possible. Please include the following information when you are reporting a problem:

  1. Your name and email address
  2. Your library card number
  3. Description of your problem
  4. Format you downloaded ( e.g. Adobe ePUB)
  5. Title of the problem media
  6. Error message text
  7. Operating System (e.g. Windows 7 or MAC OS 10.4)
  8. Browser (e.g. Firefox, Internet Explorer)
  9. Software Application (e.g. Adobe Digital Edition, Kindle App, etc.)
  10. Device (e.g. Galaxy Tablet, iPad, or others)
Answered by Samantha Y.Bookmark and Share

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