Q. How do I manage my holds in Vega? How do I place a hold? How can I Freeze or Suspend a Hold?
How can I place a hold?
Can I "freeze" or suspend my place in the hold list for a book? I have a vacation coming up, and I don't want the book delivered when I can't pick it up.
How can I manage my holds?
How can I view my position on the holdlist?
To place a hold, you can start by logging in to your Vega account, or you can just click the "Place Hold" button when viewing your title in the Library Catalog.
Help for placing holds in Vega can be seen here
You will need your Library card number and PIN to place a hold.
Holds may come from either library, usually the hold request fills with the first item available, whether it is from the Thousand Oaks or Newbury Park Library. Even if an item shows as "Check Shelf" or available, it may take a few days for your hold to be ready for pickup. Please wait for your notification, check your account, or call the library before coming in to pick up your hold.
Extend a Hold? If you have received a hold notice, and you will not be able to pick up the item by the due date - if there are other holds on the title, we will not be able to extend your hold. If you have holds, and are going out of town, you may want to Freeze your hold, so it does not come due while you are away. Once the item shows as "Ready for Pickup" it cannot be frozen.
Freeze or Suspend your Hold: When a hold is frozen, it means your position in the hold queue is skipped over until the request is reactivated. This allows you to stay in the hold queue and keep moving up as holds are fulfilled ahead of your hold position. It also allows holds be filled for patrons further down the queue when you are unable to pick up the item.
How do I manage my holds?
Log in to your Library account to view or manage holds. You can check your account online by logging in to "My Account" and entering your library card number and PIN. Once you are logged in, you can see all items checked out to you as well as your holds.
Freeze / Unfreeze Holds
Log in to your account and navigate to the “holds” page. You will see an option at the right margin to Cancel hold, with a “v” at the end indicating menu options. Click the “v” and you will see the option to “freeze” pop up.
Click the word "Holds" and you will see the detail screen:
Click the down arrow (looks like a v) to see the freeze option:
When you click Freeze, you will see a notification that this change has been successful.
To unfreeze - when you want to reactivate your hold, simply do the same steps in reverse,
Click unfreeze,
Once you see "Unfrozen successfully" you have now resumed your place in line.
