Answered By: Jeanette Berard
Last Updated: Jun 15, 2021     Views: 4

You may find your phone number login no longer works.  The cel phone login option is actually a free trial (limited time) version of Overdrive / Libby.  It is not linked to your library card or to this library. Please try logging in with your Thousand Oaks Library barcode number instead.  Both permanent and temporary card numbers are accepted for log in.  If you have recently switched from a temporary account to a permanent library card, you may need to ask staff to merge your accounts.

The Libby app was recently updated, so you may need to make sure the app is up to date by checking your app status in the app store for your device type.

If you have multiple cards/accounts stored on your device, please make sure you are looking at the correct card account for the book you are trying to access.

You can view the "Help" screen on Libby for all sorts of support questions, they typically include screen shots to make the instructions easy to follow.  You can also click this link to see the Libby App Support webpage https://help.libbyapp.com/en-us/index.htm

If your app is still not working, please call us at 805-49-2660, option 5

or email us at https://asktolnow.tolibrary.org/ask

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