If the Thousand Oaks Library does not own a book or a periodical article a patron wants, library staff can try to borrow it for the patron from another library.
Anyone with a Thousand Oaks Library card in good standing may request an Interlibrary Loan (ILL). Requests should be made in person, by telephone, or via Instant Message or email reference service at the Information Desk at either the Grant R. Brimhall Library or the Newbury Park Branch Library. A patron may have up to three (3) requests at any one time, maximum of 6 requests total in process. The patron will need to provide the title and author of the item he or she is requesting, plus any additional information (publisher, date, edition, etc.) that the patron may have available. As a general rule, ILL requests are limited to books or photocopies of magazine/journal articles. Some institutions lend microfilm reels. Please note, most libraries do not lend if items published within 2 years or audiovisual materials; submit a purchase suggestion, instead.
There is no fee to request an item through ILL. However, if a lending library charges fees, the patron will be notified before the ILL is completed as these fees would be passed on to the patron. Additionally, if a patron requests an item through ILL but does not pick it up, a $5.00 fee will be charged to his or her account. Since materials are coming from other libraries, an arrival date cannot be guaranteed; allow at least two weeks for the arrival of materials. The patron will be notified as soon as an ILL item arrives or notified if a loan request is rejected by a lending library. Materials may be picked-up at the Main Circulation Desk at the Grant R. Brimhall Library or the Circulation Desk at the Newbury Park Branch Library. All ILL items must be returned in person to either Circulation Desk at the Grant R. Brimhall Library, or to the Circulation Desk at the Newbury Park Branch Library.
Loan periods are set by the lending libraries and are out of Thousand Oaks Library's control. Since these materials are the property of another library, it is essential that materials be returned on time. Failure to do so may result in the loss of a patron's ILL privileges. A fine of $0.25 per day is assessed for any overdue items. Most ILL items may be renewed in person for two (2) weeks from the designated due date, but renewals are subject to approval from the lending library. If the lending library does not approve the renewal, the item will be recalled. If so, the patron will be notified, and expected to return the item as soon as possible. Failure to respond to a recall may result in the loss of a patron's ILL privileges. The lending library will determine the replacement cost of any lost or damaged ILL materials.
Submission of an ILL request by a patron will constitute his or her agreement to comply with the above policy, as well as agreement to pay any fees incurred as a result of the ILL request.