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Answered By: SY
Last Updated: Apr 01, 2020     Views: 377

For OverDrive support of issues with ebooks and eaudiobooks, please submit your issues with Ask A Librarian and a librarian will respond to your question as soon as possible.

You may also want to try searching the Help service on Overdrive see: https://help.overdrive.com/en-us/home.htm

Please include the following information when you are reporting a problem:

  1. Your name and email address
  2. Your library card number
  3. Description of your problem
  4. Format you downloaded ( e.g. Adobe ePUB)
  5. Title of the problem media
  6. Error message text
  7. Operating System (e.g. Windows 7 or MAC OS 10.4)
  8. Browser (e.g. Firefox, Internet Explorer)
  9. Software Application (e.g. Adobe Digital Edition, Kindle App, etc.)
  10. Device (e.g. Galaxy Tablet, iPad, or others)

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