Answered By: Samantha Yeung
Last Updated: Nov 29, 2017     Views: 277

eAudiobooks are available for download from RBdigital or OverDrive. 

If you are experiencing download problems with titles from RBdigital, please feel free to dial RBdigital toll-free support line at 877-77-Audio (877-772-8946). Live support is available between 7:30 a.m. until 6:00 p.m. EST, from Monday through Friday. If all support representatives are assisting other patrons, please leave a voicemail message and a representative will return the call as soon as possible.

For OverDrive support, please submit your issues with Ask A Librarian and a librarian will respond to your question as soon as we possible. Please include the following information when you are reporting a problem:

  1. Your name and email address
  2. Your library card number
  3. Description of your problem
  4. Format you downloaded ( e.g. Adobe ePUB)
  5. Title of the problem media
  6. Error message text
  7. Operating System (e.g. Windows 7 or MAC OS 10.4)
  8. Browser (e.g. Firefox, Internet Explorer)
  9. Software Application (e.g. Adobe Digital Edition, Kindle App, etc.)
  10. Device (e.g. Galaxy Tablet, iPad, or others)

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