First, please confirm that you have created an account with the library’s RBdigital website.
Second, please confirm that you have selected the correct region. To confirm this information, with the RBdigital Mac Media Manager selected, click on RBdigital in the upper-left-hand corner of the screen and select “Preferences” from the drop-down menu. Confirm that the region is set correctly and close the screen.
If you need further assistance, please contact RBdigital Support at 877-77-AUDIO or, email at firstname.lastname@example.org. We will do our best to respond within 24-48 business hours. Please include your Mac OS, your username and the library with which you are affiliated.