Q. Why can't I place a hold?

If your hold request was not accepted, you may have reached your holds limit. 

Help for placing holds in Vega can be seen here

You will need your Library card number and PIN to place a hold.

Any library card can have up to 10 active holds on it at one time. For Libby ebooks the limit of holds is 5 titles.  As soon as a hold moves to your "Checkouts" it frees up a space for another hold.

If you have fewer than 10 items on hold you may have reached your 50 item Checkout limit.  You will need to return some items to place additional holds.

If you can log in to "My Account" but can't place a hold, and you do not have other holds, or have overdue items or billed items, you may have an expired card. Please see our Expired Card FAQ. 

If you have a temporary account, with a 7 digit account number, you will need to come in to the Newbury Park or Thousand Oaks Library to convert your card into a permanent account to place holds on physical items.  

If you tried to place a hold on an item that is "Reference" or is listed as "Lib use only" it is not possible to place a hold on these items, because they cannot be checked out.  This includes titles in the Genealogy collection.

If you are trying to hold a dvd, and it did not work, you may have a juvenile library card, which only allows checkout and holds on childrens dvds.  If you are no longer a minor, contact a librarian to have the status of your card updated.

If you receive a "Contact a Librarian" message, please call us at 805-449-2660, option 4 to resolve the issue between 10am-5pm M-F.  Or leave a message via Ask-a-Librarian.