I have placed a hold on a book that shows as available (Check Shelf) at the library? How can I tell when it is ready to pick up?
You will receive an email, phone call or text letting you know when holds are ready to pick up. Please check your spam/junk email folder, even if you have received email from us before.
If you have been using Curbside services, you will note that the procedure has changed slightly, now you will be informed the item(s) are ready for pickup, but they will not be checked out to you until you arrive to pick them up.
If you think you might have missed your notification, please check your account online.
If your notification shows a pickup location that is not what you were expecting to see, please check your account online.
To see all the titles you have on hold, please go to "My Account" You will need to have your Thousand Oaks Library card number handy, and your PIN to sign in.
You will see any holds that are ready under the "Holds" tab, with the status "Ready for Pickup."
See more about curbside service here: https://www.tolibrary.org/services/borrower-services/curbside-pickup-faq
If you are picking up from the Newbury Park Holds lockers, please see the instructions here: https://www.tolibrary.org/services/borrower-services/newbury-park-lockers-faq
Thanks
