Skip to Main Content

Home

City Home Hours Ask A Librarian Get A Library Card My Account

eResources Status

Warning: Your browser has javascript disabled. Without javascript some functions will not work, including question submission via the form.

Circulation FAQ

Contact Us

Submit your question via email

Text us: 805-262-9465

Question Form

Your Question

Question *

More Detail/Explanation

Your Info

Email *

Name

Fields marked with * are required.

Browse Our Answers

Popular
Recent

Why is my account blocked?
Last Updated: Jan 23, 2024 |
Topics:
|
Views: 2886
Why does my library card expire?
Last Updated: Feb 21, 2023 |
Topics:
- Borrower Services
- Library Services
|
Views: 1765
Can I use my Thousand Oaks Library card to borrow materials from the Grant R. Brimhall Library and the Newbury Park branch library?
Last Updated: Oct 29, 2020 |
Topics:
- Borrower Services
- Library Services
|
Views: 664
Can my library materials be renewed?
Last Updated: Aug 08, 2023 |
Topics:
|
Views: 468
My PIN doesn't work
Last Updated: Nov 18, 2023 |
Topics:
|
Views: 465
Can I return Newbury Park books / items to Thousand Oaks and vice-versa?
Last Updated: Feb 04, 2025 |
Topics:
- Borrower Services
- Library Services
|
Views: 418
How can I access my library account online?
Last Updated: Jan 16, 2024 |
Topics:
- Borrower Services
- Library Services
|
Views: 391
How do I change my PIN?
Last Updated: Nov 18, 2023 |
Topics:
- Borrower Services
|
Views: 341
I have been told that I have items overdue, but I'm certain I returned the items. What is the next step?
Last Updated: Jan 23, 2024 |
Topics:
- Borrower Services
|
Views: 295
What will prevent items from being automatically renewed?
Last Updated: Apr 01, 2022 |
Topics:
|
Views: 292

What are the Library App device requirements to use self-checkout?
Last Updated: Jun 26, 2025 |
Topics:
- Borrower Services
|
Views: 11
How do I get a Library Card?
Last Updated: Jun 25, 2025 |
Topics:
- Get a library card
|
Views: 36
Why is the library changing its policy about Digital Cards?
Last Updated: Apr 16, 2025 |
Topics:
- Borrower Services
- Get a library card
|
Views: 9
Is there any way to get an extension for my Digital Card?
Last Updated: Apr 16, 2025 |
Topics:
- Borrower Services
- Get a library card
|
Views: 9
Does my Virtual Library Card Expire?
Last Updated: Apr 16, 2025 |
Topics:
- Get a library card
- Library Services
|
Views: 17
If my card expired, can I just create a new card online?
Last Updated: Apr 16, 2025 |
Topics:
- Get a library card
|
Views: 22
Library Card - Do I need to be a Thousand Oaks resident?
Last Updated: Apr 16, 2025 |
Topics:
- Get a library card
|
Views: 15
Why can't I place a hold?
Last Updated: Feb 06, 2025 |
Topics:
- Borrower Services
- Holds
|
Views: 279
Can I return Newbury Park books / items to Thousand Oaks and vice-versa?
Last Updated: Feb 04, 2025 |
Topics:
- Borrower Services
- Library Services
|
Views: 418
What is automatic renewal?
Last Updated: Jan 23, 2025 |
Topics:
|
Views: 232