Ask a Librarian: Circulation

Curbside Hold Pickup at Grant R. Brimhall Library

Please park in the designated spots on the Children’s side of the Thousand Oaks Library for pickup during the following hours:

Regular Hours for Curbside Pickup:

Monday - Friday: 10 a.m. to 6 p.m.
Saturday & Sunday: 12 p.m. to 5 p.m.

Curbside Pickup FAQ

How do I use Curbside Hold Pickup to get Library materials?

You will be notified by the Library when your item(s) are ready to be picked up. The Library suggests using email or text as your notification method so that you will receive your notice as soon as possible and be able to pick up your hold items.

• Step 1 – Place a hold through the online catalog or call 805-449-2660 option 4, and select TO Library as a pickup location.
• Step 2 – After receiving a hold notice, come to the Grant R. Brimhall Library. Park in the designated spots outside the children’s side of the library.
• Step 3 – Please call the curbside number at 805-381-7355 to notify staff of your arrival. We will bring your materials out to you.  If phone lines are down, please text us at (805) 253-2906

Need help? Please call us at (805) 381-7355, or text us at (805) 253-2906.

Who can use this service?

All Thousand Oaks Library cardholders with a hold ready for pickup at the Thousand Oaks Grant R. Brimhall Library may use Curbside Pickup.  

What do I need to bring when picking up my item(s) using Curbside Pickup?

Please be sure to bring your cell phone, library card, and photo identification with you to Curbside Pickup. Staff will bring your items out to your vehicle. 

How do I find Library materials online and place them on hold?

Find the items you want and request holds using the Library’s catalog: https://thols.na2.iiivega.com/

If you need help placing a hold on items, please contact us by phone at 805-449-2660 during library open hours. You may also text your question to 805-253-2906, or contact us through Ask a Librarian asktolnow.tolibrary.org 

I haven’t received a notice. Can I check to see if something is ready?

Login to My Account to check the status of your item(s) under the Holds tab. If the status says “Ready For Pickup,” then you can schedule a Curbside Pickup or walk into the Library to pick up your item(s). You may also call the library at 805-449-2660, option 4 to speak to staff and check on your holds.  Please have your library card number available. 

How long will I have to come and get the things I requested?

Once you are notified that your held items are ready for pickup, you have seven days to come and get them before they are passed to the next person on the hold list.  "My Account" shows when the hold period will expire. 

How do I return my materials?

Please use the Drive-up book drops available at either the Thousand Oaks or Newbury Park Library. Patrons can also return items directly inside either library.  Please do not hand returns to library staff when you are picking up items.